We’re thrilled to introduce TrustShop version 3.8, featuring a brand-new Review Request Report — a powerful way to measure and improve how your review request emails are performing.

This update helps you understand your email effectiveness at a glance, with clear metrics and visual insights that guide you toward better engagement and higher review rates.

What’s the Review Request Report?

The Review Request Report is designed to help you track your review request emails in a visual, data-driven way.

Here’s what you’ll find:

• Quick Numbers
  Instantly see key metrics like Sent, Opened, Clicked, Reviewed, and % Reviewed to understand performance at a glance.

• Line Chart Visualization
  View how each metric changes over time, helping you identify trends and patterns in your email performance.

• Custom Filters & Chart Settings
  Easily tailor the report to your needs:
  • Select a date range to display data
  • Choose to show values as Count or Percentage
  • Show or hide specific metrics
  • Filter by email type for more precise insights

With this data, you can make smarter, data-backed decisions to improve your email performance — such as refining your message content, adjusting send schedules, or optimizing reminder timing to increase review rates.

To learn more about using the Review Request Report, visit our help article here.

Other Improvements

• Improved Review Request History with more detailed email statuses
• Enhanced verification email content when writing a review via link or QR code
• Added variant selection support in the Add to Cart button within the review detail modal

Need help or have questions? Our team is here for you: [email protected].