We’re excited to announce the release of TrustShop Version 3.0, packed with powerful new features designed to streamline the review collection process and improve the experience for both merchants and their customers. Our latest update focuses on making reviews more accessible, personalized, and manageable.

What’s New in Version 3.0

Enhanced Customer Experience

🔄 Smart Information Retention
Customers no longer need to re-enter their information when submitting multiple reviews. When a customer writes a review for the first time, TrustShop now saves their name and email in localStorage, automatically populating these fields for future reviews. This creates a seamless experience that encourages more customers to leave feedback.

📱 Shopify Customer Account Integration
Customers can now write reviews, manage their existing reviews, and access their review-based discounts directly through their Shopify Customer Account. This integration creates a unified shopping experience and makes it easier than ever for customers to engage with your products.

🎬 Increased Video Review Size
We’ve increased the maximum upload size for video reviews from 10MB to 50MB, allowing customers to share more detailed and higher quality video feedback about your products.

Improved Merchant Controls

✏️ Customizable CTA Buttons
Based on merchant feedback, we’ve added the ability to customize the “Write a Review” call-to-action button in review request emails, allowing you to match your brand voice and style.

🔍 Enhanced Report Management
Managing reported reviews is now more efficient with the ability to resolve reports, unpublish, or delete reviews directly from the report review tab, streamlining your review moderation workflow.

📊 Free CSV Import
We’ve made the custom CSV review import feature available to all users, including those on the free plan. Now every merchant can easily migrate existing reviews into TrustShop.

Redesigned Interfaces

✨ Revamped Review Submission Page
We’ve completely redesigned the review submission page that customers access from email links. The new design incorporates your brand elements, including your logo, social media information, and store address, creating a cohesive and branded experience.

📧 Improved Email Footer
Review request emails now feature an enhanced footer that includes your shop address, mobile app download links, and social media connections for Telegram and WhatsApp, helping to strengthen your connection with customers.

Why These Updates Matter

These improvements were developed based on direct feedback from our merchant community. With TrustShop 3.0, we’re focusing on creating smoother experiences that encourage more authentic reviews while giving merchants better tools to manage and leverage those reviews.

The enhanced customer information retention and improved review interfaces reduce friction in the review submission process, potentially increasing your review collection rates. Meanwhile, the expanded management features give you more control over how reviews appear on your store.

Ready to Upgrade?

TrustShop 3.0 is available now. Your app will update automatically, or you can manually update through the Shopify App Store.

As always, we welcome your feedback as you explore these new features. Our support team is available to answer any questions and help you make the most of TrustShop 3.0.

Build Trust, Boost Sales

At TrustShop, we’re committed to helping you build trust with your customers through authentic reviews. Version 3.0 represents another step toward making review management as effective and effortless as possible.

Thank you for choosing TrustShop as your review management solution. We’re excited to continue evolving our product to meet your needs.

With love from the TrustShop Team ❤️