TrustShop

Drive sales with photo reviews, email reminders, and discounts

Terms and Conditions

Last Updated: January 11, 2025

Welcome to TrustShop (“we,” “our,” or “us”). Please read these Terms and Conditions carefully before using our app and services.

1. Acceptance of Terms

By installing TrustShop and using our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our app.

2. Service Description

TrustShop is a Shopify app that provides review management solutions including:

  • Review collection and display
  • Customer feedback management
  • Email automation for review requests
  • Review incentive systems
  • Analytics and reporting tools

3. User Obligations

3.1 Account Registration

  • You must provide accurate and complete information when registering
  • You are responsible for maintaining the security of your account credentials
  • You must notify us immediately of any unauthorized use of your account

3.2 Acceptable Use

You agree not to:

  • Submit false or misleading reviews
  • Manipulate review ratings or content
  • Use our services for any illegal purposes
  • Attempt to access restricted areas of the system

4. Review Content

4.1 User-Generated Content

  • All reviews must be authentic and based on genuine customer experiences
  • You maintain ownership of your review content
  • You grant us a license to display and use reviews within our service

4.2 Content Guidelines

Reviews must not contain:

  • Offensive or inappropriate content
  • Spam or promotional material
  • Personal information of others
  • Copyrighted material without permission

5. Pricing and Payment

  • Free trial period as specified in our current pricing plan
  • Subscription fees are billed according to the selected plan
  • All payments are processed through Shopify’s billing system
  • Prices are subject to change with notice

6. Data Privacy and Security

  • We process data in accordance with our Privacy Policy
  • We implement reasonable security measures to protect your data
  • We comply with applicable data protection regulations

7. Service Availability

  • We strive to maintain 99.9% uptime
  • We reserve the right to modify or discontinue features with notice
  • We are not liable for any service interruptions due to:
    • Scheduled maintenance
    • Force majeure events
    • Technical issues beyond our control

8. Intellectual Property

  • TrustShop name, logo, and content are our intellectual property
  • You may not use our intellectual property without written permission
  • Widget customizations must comply with our branding guidelines

9. Liability Limitation

We are not liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Issues arising from customer reviews or feedback
  • Third-party services integrated with TrustShop

10. Termination

We may terminate or suspend access to our service:

  • For violation of these terms
  • For non-payment of fees
  • At our discretion with reasonable notice

11. Changes to Terms

  • We reserve the right to modify these terms
  • Changes will be effective upon posting to our website
  • Continued use of TrustShop constitutes acceptance of changes

12. Contact Information

For questions about these Terms and Conditions, please contact us at:

13. Governing Law

These terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

By using TrustShop, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.