The post TrustShop 4.3: Showcase Reviews with New Review Popup appeared first on TrustShop.
]]>With this update, merchants can display dynamic review pop-ups that highlight authentic customer feedback, capture shopper attention, and build trust throughout the buying journey.
New Feature: Review Popup Widget
The Review Popup Widget displays customer reviews as small pop-ups that appear in the corner of your store pages. These pop-ups rotate through real reviews from your customers, giving visitors a constant stream of authentic feedback while they browse.
This feature is available starting from the Unlimited plan.
Why it matters
Instant social proof while shoppers browse
The Review Popup appears directly on your store pages as visitors explore your products. By surfacing real customer feedback in the moment, it reinforces credibility and reassures shoppers that others are actively buying and enjoying your products.
Create urgency with real-time review activity
Small review pop-ups appearing on the screen signal that customers are engaging with your products. This subtle, dynamic activity can trigger FOMO (fear of missing out) and nudge visitors toward faster purchase decisions.
Promote products through authentic customer voices
Instead of static testimonials, rotating review pop-ups continuously highlight genuine customer experiences. This format naturally draws attention to product benefits and customer satisfaction, helping visitors discover why others love your products.
How to use the Review Popup Widget
To install and customize your Review Popup, see our step-by-step guide.
The widget allows you to:
- Display popups on all store pages or selected pages
- Select which reviews to show and what information appears in each popup
- Customize colors and styling to match your store branding
Other improvements
- Added a new horizontal layout option for the Review Carousel widget.
Have questions or feedback? Contact us anytime at [email protected].
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]]>The post TrustShop 4.2: New Widgets to Show Trust Where It Matters appeared first on TrustShop.
]]>In TrustShop 4.2, we’re introducing two new storefront widgets—Review Counter and Review Sidebar—to surface social proof across your store, build instant trust, and turn browsing visitors into confident buyers.
Let’s dive in.
Review Counter: Build Trust at First Glance
Review Counter is a compact trust badge that displays your store’s overall rating and total reviews, summarizing all published reviews into a single trust signal. You can place it anywhere on your storefront—homepage header, footer, product pages, or custom sections—to build credibility the moment visitors land on your site.
Shoppers often form trust judgments within seconds. Review Counter delivers immediate social proof before customers even reach a product page, helping reduce hesitation early in the buying journey.
You can choose from 7 pre-designed styles and fully customize colors and layout to match your brand. When clicked, the counter can redirect visitors to your all-reviews page or open the Review Sidebar, so shoppers can explore real customer feedback instantly.
Review Counter is available from the Unlimited plan. Learn more.
Review Sidebar: Instant Access to Reviews From Any Page
Review Sidebar is a floating tab that stays visible on the edge of your storefront. When clicked, it opens a review modal so visitors can read reviews without leaving the page they’re on.
This keeps shoppers focused on products while still giving them quick access to social proof—reducing friction and maintaining buying momentum. Instead of scrolling long product pages or navigating to a separate reviews page, customers can access trust-building content with a single click.
You can display the tab as an icon with text or show your average rating score, and fully customize its style to fit your storefront design.
Review Sidebar is also available from the Unlimited plan. Learn more.
Other Improvements
We’ve added Google Sheets import for reviews, making it easier to import large volumes of reviews with fewer errors and without installing additional software.
Have questions or feedback? Contact us at [email protected].
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]]>The post TrustShop 4.1: Collect More and Faster Reviews appeared first on TrustShop.
]]>Let’s take a closer look.
Submit reviews directly in emails with In-email Forms
In-email Forms allow customers to submit reviews directly within your review request emails, without needing to click through to a separate review submission form.
When customers open the email, they can immediately write and submit a review. By removing extra steps in the review process, In-email Forms make it easier for customers to leave reviews, resulting in higher submission rates and faster review collection.
Read more: How to add In-email forms for your review requests.
New button style: Rating Stars
A new action button style is now available for review request emails.
In addition to the classic “Write a review” button, you can now use Rating Stars. This style visually reflects the product rating action, making it more intuitive and visually appealing. As a result, customers are more likely to engage and click through to leave a review.
Send review requests based on delivery status with AfterShip integration
Collecting more reviews is not only about email design or content, but also about timing.
The best moment to ask for a review is after customers have received and experienced the product. In some cases, review request emails scheduled solely based on order fulfillment may be sent before the order is delivered, which can lead to a negative customer experience.
To solve this, TrustShop now supports Order Delivery as a trigger for review request emails. Through the integration with AfterShip, a leading order tracking platform, TrustShop can detect when an order has been delivered and automatically send review requests at the most relevant time.
In your email settings, you can select Order Delivery as the trigger and apply a delay that matches your product category. For example, fashion and apparel products often perform best when review requests are sent 2-5 days after delivery, while skincare products typically benefit from a longer delay of 10-14 days to allow customers time to see initial results.
This feature requires installing and connecting the AfterShip Order Tracking app. More details are available in the setup guide.
Other improvements in this release
That’s not all! TrustShop 4.1 also includes several enhancements to help you collect reviews more efficiently:
- Advanced audience filters: You can now exclude customers who have opted out of email marketing or who have never engaged with your review request emails. This helps improve open rates and protect your email domain reputation. Learn how.
- Improved email design experience: The email editor has been redesigned for easier customization and a smoother design workflow.
- Multi-product review flow: For orders with multiple products, customers can now submit reviews more easily. After reviewing one product, they’re automatically guided to the next—helping you collect reviews for more products per order.
Built to help you grow
Together, these updates help you collect more reviews, collect them faster, and create a better experience for your customers. TrustShop continues to evolve to support your growing business needs, with regular updates designed to help you build trust, increase conversions, and run your store more efficiently.
See you in the next release!
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]]>The post TrustShop 3.9: Drive Faster Sales with AI Review Summary appeared first on TrustShop.
]]>This update is designed to enhance the shopping experience and help you drive faster sales.
What’s AI Review Summary?
Customer reviews play a huge role in building trust and influencing purchase decisions. Studies show that 99.9% of online shoppers read reviews before buying, and products with 101–500 reviews tend to convert best.
But having too many reviews can make it harder for customers to read through them all — they might scroll endlessly and lose focus.
That’s why we built AI Review Summary.
AI automatically analyzes all product reviews and summarizes them into a short paragraph, highlighting key customer insights. This helps shoppers quickly understand the overall sentiment and make confident, faster buying decisions — without scrolling through hundreds of reviews.
Along with the summaries, we’ve added AI Review Tags — smart labels that help shoppers easily find reviews about specific topics like material, durability, fit, or delivery.
Together, these AI features create a smoother shopping journey, helping increase conversions, reduce returns, and boost customer satisfaction.
See AI review summaries and tags in action 
︎
(Password for preview: 1)
How to Add AI Review Summary
You can now add AI review summaries to your Review Display and Review Snippet widgets.
- Go to Settings / Show reviews / Widgets
- Select Review Display or Review Snippet
- Click Customize
- Scroll to Information display and tick AI review summary
Voilà! Your review summaries and tags will now appear on your storefront.
You can also manage them easily — click View all summaries to publish or unpublish summaries for specific products.
This feature is only available in the AI-Powered Plan. For a detailed setup guide, visit our help article.
Other Improvements
- Simplified review submission: Customers can now submit reviews via link or QR code without email verification.
- New SEO integrations: Work seamlessly with Webrex and SEOAnt.
Need help or have questions? Chat with us or email [email protected].
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]]>The post TrustShop 3.8: New Report to Track Review Request Emails appeared first on TrustShop.
]]>This update helps you understand your email effectiveness at a glance, with clear metrics and visual insights that guide you toward better engagement and higher review rates.
What’s the Review Request Report?
The Review Request Report is designed to help you track your review request emails in a visual, data-driven way.
Here’s what you’ll find:
- Quick Numbers
Instantly see key metrics like Sent, Opened, Clicked, Reviewed, and % Reviewed to understand performance at a glance.
- Line Chart Visualization
View how each metric changes over time, helping you identify trends and patterns in your email performance.
- Custom Filters & Chart Settings
Easily tailor the report to your needs:- Select a date range to display data
- Choose to show values as Count or Percentage
- Show or hide specific metrics
- Filter by email type for more precise insights
With this data, you can make smarter, data-backed decisions to improve your email performance — such as refining your message content, adjusting send schedules, or optimizing reminder timing to increase review rates.
To learn more about using the Review Request Report, visit our help article here.
Other Improvements
- Improved Review Request History with more detailed email statuses
- Enhanced verification email content when writing a review via link or QR code
- Added variant selection support in the Add to Cart button within the review detail modal
Need help or have questions? Our team is here for you: [email protected].
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]]>The post TrustShop 3.7: Centralized Settings for Better Navigation appeared first on TrustShop.
]]>Improved In-App Navigation
In this version, we’ve completely restructured the in-app navigation to create a smoother, more efficient experience.
In the main navigation, you will now find:
- Manage Reviews – View and manage all reviews in your store.
- Review Requests – Track your review request history and reports.
- Pricing – View TrustShop plans and manage your current subscription.
All other essential settings and features are now neatly grouped under a single Settings menu. From there, you can easily access:
- Show Reviews – Manage how reviews appear on your storefront.
- Collect Reviews – Configure and manage your review collection methods.
- Discount for Reviews – Set up incentives to encourage more authentic feedback.
- Marketing & Social – Promote reviews across marketing channels and social media.
- And other settings to help you manage TrustShop effortlessly.
Previously, finding a specific setting often required switching between multiple sections or tabs. Now, with the new layout, everything is centralized and logically organized, helping you find what you need faster and reducing setup time.
Other Improvements
- Support for importing reviews from Junip app
- Support for CSV imports with multiple delimiter formats
- Added “Add to Cart” button in the review details modal
- New customization options in the review submission form
- TrustShop’s demo store now includes a live preview of review widget layouts on the storefront.
Need help or have questions? Our team is here for you: [email protected].
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]]>The post TrustShop 3.6: Reply Smarter with AI appeared first on TrustShop.
]]>New Feature: Reply with AI
Replying to customer reviews builds trust and loyalty but takes valuable time. With Reply with AI, you can generate thoughtful, on-brand responses in just one click.
- Reply with AI: Generate responses instantly for any review.
- Tone options: Choose from Simple, Friendly, Elegant, Supportive, or Professional to match your brand voice.
- Custom guidance: Add instructions (e.g., reference return or refund policy) for tailored replies.
- Context-aware: AI analyzes review content, product details, and review media to create the most relevant response.
Go to Manage Reviews, select the review you want to reply to, click Reply, then choose “Let AI write it.”
This feature is available in the Unlimited Plan ($9.90/month) and AI-Powered Plan ($29.90/month).
Other Improvements
- Added “Photo/Video First” as a new sort option for review widgets.
- Other UX/UI refinements and feature enhancements.
Need help or have questions? Our team is here for you: [email protected]
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]]>The post TrustShop 3.5: Cleaner, Modern Widget Styles for Your Store appeared first on TrustShop.
]]>New Widget Styles
You now have access to new layouts for both the Summary Box and Review Item:
- Summary Box: Choose from Detail, Minimal, or Compact to display your overall rating in the way that best suits your storefront.
- Review Item: Select from Classic, Box, or Media Focus. The new Media Focus option is particularly useful if you want to spotlight visual reviews such as photos and videos.
These styles are mobile-friendly, modern, and built to highlight the trust your reviews create, while blending seamlessly into your store’s design.
How to apply the new styles:
Go to On-site Displays → Review Display / Review Page → Customize, then select the style options you want to activate.
Enhancements
This version also includes improvements to help you fine-tune your storefront:
- Avatar text color customization added to Global Display settings.
- Expanded corner style options, now including rounded, square, soft corners, and curved.
We encourage you to try these updates and see how they elevate your storefront experience. For questions or support, please reach us anytime at [email protected].
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]]>The post TrustShop 3.4: Drive More Add-to-Cart Actions with Widget Snippets & Streamlined Onboarding appeared first on TrustShop.
]]>
What’s New in Version 3.4
- Widget Snippet – Reviews That Drive Add-to-Cart Decisions
The new Widget Snippet feature displays customer reviews directly below your “Add to Cart” button on product pages, providing social proof exactly when customers are evaluating whether to add items to their cart. This strategic placement helps shoppers gain confidence in their product selection before taking the crucial first step in the purchase journey.
Key benefits:
- Help customers decide to add products to cart faster
- Increase add-to-cart rates by displaying reviews at the decision point
- Build trust right from the product page
- Seamless integration with existing product pages
- Fully customizable to match your store design
- Streamlined Onboarding Experience
We’ve completely reimagined our onboarding process based on merchant feedback. The new flow reduces setup steps and focuses on what truly matters – getting your review system up and running quickly.
What’s improved:
- Fewer steps to complete setup
- Clear, focused guidance on essential features
- Get your first reviews collecting in minutes, not hours
- Skip optional configurations and come back to them later
Why These Updates Matter
In today’s competitive eCommerce landscape, every second counts. Customers make split-second decisions while browsing products, and having reviews visible right on the product page can be the deciding factor in whether they add an item to their cart. Our new Widget Snippet ensures your social proof is working effectively, helping customers feel more confident about the products they’re considering.
Meanwhile, our improved onboarding means new merchants can start building trust and collecting reviews faster than ever before. Less time setting up means more time growing your business.
Get Started Today
Version 3.4 is available now for all TrustShop users. Simply update your app through the Shopify admin to access these new features.
Need help setting up the new Widget Snippet? Our support team is ready to assist at [email protected].
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]]>The post Important Update: Media Feature Optimization for Basic Plan Starting August 10, 2025 appeared first on TrustShop.
]]>As part of our continuous journey to improve service quality, we’re announcing an important update that will take effect on August 10, 2025.
What’s Changing
Starting August 10, 2025, media display features (photos and videos) in reviews will be optimized and available exclusively for Unlimited and AI Power plans. Basic plan customers will continue to enjoy full text review management features.
Reasons for This Adjustment
1. Ensuring Optimal Performance
Processing and delivering high-quality media content requires:
- Powerful server infrastructure
- Unlimited bandwidth
- Global CDN system
- High-resolution video processing
2. Focused Resource Development
This optimization allows us to:
- Enhance video quality up to 4K
- Deeper social media integration
- Improve page loading speeds
3. Delivering Appropriate Value
Each service plan is designed for specific needs:
- Basic: Start with text reviews
- Unlimited: Scale with multimedia reviews
- AI Power: Maximize with AI insights
Impact of Visual Reviews on Sales
Data from over 5,000 stores using TrustShop shows:
Impressive Statistics:
- 73% increase in conversion rates with photo reviews
- 156% increase in page viewing time with video reviews
- 60% reduction in return rates when customers see real images
- 45% increase in average order value
What Happens to Your Existing Data?
Important: All your existing reviews with photos/videos will be:
Stored safely and securely- Ready to display when you upgrade
- Not deleted or lost
After August 10, if you remain on the Basic plan, these reviews will temporarily not display on your storefront but remain in the system.
Current Plan Comparison
| Feature | Basic | Unlimited | AI Power |
| Price | FREE | $9.9/month | $29.9/month |
| Review request emails | 50 orders/month | Unlimited | Unlimited |
| Photo display in reviews |  | | |
| Video reviews | | | |
| Discount codes for reviews | | | |
| Google Shopping | | | |
| AI smart review writing | | |
Exclusive Upgrade Offers
To support your transition, we’re offering special deals:
Upgrade to Unlimited
- 30% OFF for the first 3 months
- Just $6.93/month (instead of $9.9)
- Instant media feature activation
Upgrade to AI Power
- 40% OFF for the first 3 months
- Just $17.94/month (instead of $29.9)
- Includes free 1-on-1 consultation
Offer expires: August 9, 2025
Frequently Asked Questions
Can I downgrade after upgrading?
Absolutely! You can change plans anytime without losing data.
Is there any way to keep media features with Basic plan?
Media features require significant resources and are only available for paid plans. However, with current offers, the Unlimited plan costs just $6.93/month for the first 3 months.
Take Action Today
Visual reviews aren’t just a trend – they’re a requirement of modern customers. Don’t let your store fall behind while competitors leverage the power of visual reviews.
Need advice? Our team is ready to help:
[email protected]
In-app live chat
Schedule a consultation call
The post Important Update: Media Feature Optimization for Basic Plan Starting August 10, 2025 appeared first on TrustShop.
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